Thank you for choosing Elite Supply as your trusted equipment supplier. Our in depth shipping policy gives you a breakdown of the process from order ot delivery. All of our products ship from the USA with standard freight carriers such as Fedex, UPS, and reliable freight carrier if needed.
By placing an order through our site you are subject to our shipping policy. If any policies to not align with your goals, please contact our customer service for further explanations.
Selling Country: United States
Shipping Cost: Free Standard Shipping
Handling Time: 1-3 Business Days
Shipping: 5-7 Business Days
Delivery Location: Address placed on your order, if you need to change an address, please contact us within 24 hours to avoid shipping delays
1: We offer free standard shipping to the United States
1.1:We currently do not offer international shipping
1.2: We process orders as soon as possible and our goal is to have all tracking information sent within 1 business day
1.3: Order Cutoff time: To be processed the same day is 2 Pm Pacific
2: Processing, Transit, & Damages
2.1: The estimated shipping times are 5-7 business day depending on delivery location. Times may vary due to any unforseen delays with freight or mail carriers.
2.2 Any damaged or missing pieces will be resent free of charge
2.3: Please contact us within 24 hours of shipping to change your address. If your order has shipped and is in transit, you may be subject to rerouting costs
3:Shipping methods
3.1: All orders are shippied via standard methods such as Fedex & UPS
3.2: if you order is over 200lbs it may be shipped via freight carriers such as DF Young or ESTES
4: Order Tracking
4.1 Within 1-3 days you will be sent tracking information via email or SMS with
a link to track your order 24/7
Order Cancellation: You may cancel your order within 24 hours of purchase and avoid and cancellation & restocking fees
Damaged During Transport: if your order is damaged during delivery, please take an image of all damaged parts and we will have replacement shipped free of charge.
If your order is shipped via freight carrier, please state that there are damages on your signed paperwork and email us with images of damages asap so we can file a case upon your behalf.
Phone number: (800) 959-3039
Email: contact@elitesupplyusa.com